Customer Testimonials
I received the worst sales man ever ! My sales man literally gave me the most trash service ever not sure if I would ever recommend anyone to come here !
The worst place
Friendly, super knowledgeable providing advice and no xx There's a reason why I keep coming back to braman, and it's because they are professional and the service is out of this world
Twice i brought the vehicle to fix the mirror, which does not open sometimes and it still doing. One's it closed the mirror on the hiway.
Ben always makes sure that my experience goes smoothly by maintaining communication, keeping me informed and going out of his way to make me Feel like there’s no place like Bramen
It was welcoming, attentive and service of good quality I felt cared and the whole process was easy
My experience is always great when I visit the dealership for service Everyone is always happy and attentive Thank you
(Translated by Google) Barbara Francisco, a service advisor at Braman BMW Downtown Miami, provided terrible service. They don't properly inspect the cars, and the customer service is awful. If you're thinking of taking your vehicle here, think twice. It's not worth going. (Original) Mala atención de Barbara Francisco, asesora de servicio en Braman BMW Downtown Miami. No revisan bien los carros servicio al cliente pésimo. Si piensan llevar su vehículo aquí, que se lo piensen dos veces. No vale la pena ir
Worst BMW service center experience I have ever had, and that is saying a lot considering I have lived in multiple cities and exclusively used BMW service centers for my vehicles. My experience at Braman BMW Downtown Miami with service advisor Barbara Francisco was absolutely unacceptable.
I have brought my X1 here several times over the past year and previously had excellent experiences with Jose Padron and Juan Carlos Igarza. Unfortunately, this experience was the complete opposite.
I brought my X1 in on November 5 because it was experiencing a noticeable delay when starting. I mentioned that I suspected the battery ... Read More Google - Nov 11, 2026
The experience was very professional, competent, helpful and efficient. I would recommend Braman BMW to others
I had a great experience purchasing my BMW X3 at Braman BMW Miami! I especially want to recognize Everlayn for making the entire experience such a positive one. She was incredibly helpful, professional, attentive, and made sure everything went smoothly from beginning to end. She was willing to answer my questions and made the process feel easy and stress-free. I truly appreciate her time, patience, and dedication to making sure I was taken care of. If you’re considering purchasing a BMW, I highly recommend asking for Everlayn! Thank you for such a wonderful experience. I absolutely love my new ... Read More Google - Nov 10, 2026
Harvey and the entire service team are absolutely incredible! I rarely leave reviews but as a young woman who doesn’t know much about cars I’m a very easy target for slimy mechanics, and I am so so appreciative of the transparency and service I was given after taking my car here for repairs. Harvey was incredibly communicative and honest with every repair needed for my car, even sending me a very detailed video showing me the entire inspection. He was very honest about which repairs needed service right away and which ones could wait, explaining the affects that ... Read More Google - Nov 10, 2026
They took the car in and fixed the issue promptly; when I got it back, it had been washed and was fully charged. I’ve deducted one star because I had to wait an hour for a loaner vehicle.
Really bad customer service for the service department. I’m not happy to write this bad review.
My car stopped working and they didn’t take responsibility. Horrible service by everyone involved
⭐⭐⭐⭐⭐
I had an absolutely amazing experience at Braman BMW in Miami, thanks to Mariangela Perozo, Client Advisor! Her customer service was exceptional from beginning to end. She made the entire process smooth, effortless, and stress-free.
She got me an amazing deal, and the speed of her service was simply speechless! Everything was handled so quickly and professionally, exceeding all my expectations.
Mariangela truly went above and beyond to make sure I was happy. If you’re looking for excellent customer service, honesty, and a great deal, I highly recommend asking for her!
Thank you, Mariangela, for such an outstanding experience! ... Read More Google - Nov 7, 2026
Always a good experience. Jomar, our service advisor is the best and very responsive. He goes out of his way to make sure the client is always pleased.
I had an excellent experience at Braman BMW MINI. I stopped by to have the battery in my MINI Cooper key replaced, and the team assisted me immediately, with no questions asked. The service was prompt, courteous, and hassle-free. I truly appreciated their professionalism and commitment to customer satisfaction. A wonderful example of exceptional customer service!
Very complete and easy Only issue is that I purchased an extended warranty ,paid initial payment but have not gotten a monthly billing. Left a message with agent who did the paper work but got no call back
Andrey is the best. Always so efficient and makes everything happen He's very caring and always easy to reach
Bismark has great customer care experience.
Braman BMW service. They are 100percent guarantee you .To take care of your car, You. They have the best people there. You should go make your appointment and everybody will be satisfied
Once again, Jesus Pimienta at Braman BMW has gone above and beyond! He helped me get my dream green 2027 BMW X5 before anyone else, with the best service and price I could ask for. Jesus has been my sales agent for over 15 years, and there’s a reason I keep coming back. His dedication, attention to detail, and commitment to taking care of me make every purchase an amazing experience. I wouldn’t go anywhere else or work with any other agent. Thank you, Jesus, for making this dream happen!
Make an appointment brought the car in had the tire replaced the alignment done and picked the car up. Everything was done well.
I purchased a 2026 BMW 330 I and package my sales rep Mark outstanding guy was motivated to help me find my dream car! I have nothing but good to say about this dealership and their salesman!
Go see Marc! He was amazing and made the transaction super smooth, I’m so happy he helped me so much and was very informative. I’ll definitely keep sending people and continue business relationship.
Carlos López was an excellent salesman and he assisted me in detail throughout the process.
Very pleased with the service from Michael Huet he helped me with everything, and I am paying a fair rate.
Everything was quick and simple; Jesus is a very professional salesperson who is fair with his customers.
Every experience with Braman Bmw Miami is an exceptional one. The staff is very professional and friendly! For the past 15 years, Jesus Pimienta has been my sales rep and has always gone above and beyond to help me get exactly what I want. Thank you for another great experience!
⭐⭐⭐⭐⭐ Excellent experience at Braman BMW Miami! I recently leased my new BMW X6, and I couldn't be happier with the entire experience. A special thank you to Jesus Pimienta for his outstanding customer service, professionalism, and attention to detail. He made the whole process smooth and easy from start to finish. He was knowledgeable, attentive, and went above and beyond to make sure everything was perfect. I absolutely love my new BMW X6! Highly recommend Jesus Pimienta and Braman BMW Miami for anyone looking for exceptional service!
Professional. Comprehensive. Lengthy because of Veritas delay and deny warranty tactics. Nasser Darwich very helpful
Every thing was perfect and Jesus is very professional salesman
Braman has absolutely no competition! And it’s well beyond the fact that it has a great collection of cars in all sorts of colors and models. It’s the people at Braman that make it a superior car dealership. Our sales professional, Paul, is an amazing business man. Professional, appropriate at all time, a well of information and great ideas. He understands what the client wants and needs - often not the same thing! I have purchased a Bentley and a RR with him and would not dream of going to anyone else. Then there is the service support, ... Read More DealerRater - Nov 2, 2026
Great experience with Aramis at Braman BMW Miami! Fast, efficient, and a straight shooter. No games, no unnecessary back and forth, just honest communication and getting things done. He made the entire process smooth and easy. Exactly the type of person you want to deal with when buying a car. Highly recommend asking for Aramis!
Maria is extremely kind, honest, and helpful. She helped me obtain a car that met all of my goals.
I like the fact that the young gentleman Mr Lucas he took care of my wife, my son and my daughter real nice and I’m very grateful about it
I had a great experience working with Dante when purchasing my BMW. He was professional, knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I felt comfortable and confident with my purchase. I truly appreciate his excellent customer service and attention to detail. I highly recommend asking for Dantes if you’re looking to purchase a vehicle. Thank you for making this such a great experience!
(Translated by Google) SPECIAL SERVICE (Original) ESPECIAL SERVICIO
(Translated by Google) Mariangela Perozo is the best salesperson at Braman BMW. Her service was 1000/10—fast, helpful, and I was delighted. She helped me tremendously with my purchase. I recommend her 100%. (Original) Mariangela Perozo la mejor vendedora de Braman BMW, su atención fue 1000/10 rápida, servicial quedé encantada, me ayudó muchísimo en mi compra, la recomiendo 100%
Great work! Professional! Thank you.
Overall experience at Braman BMW was substantial. From the moment we walked in the whole experience, felt very relaxed. Viewing our car options and negotiating a great deal was hassle free. We dealt mainly with Ivan, who we had recently secured another BMW from just last month, was incredible once again ! His two associates Shahin & Michael who assisted us briefly were also fantastic.
Michael took the time to give me a thorough explanation and set up of the vehicle once everything was finalized. Very happy with the attention and experience at this location. It’s always a pleasure coming ... Read More Google - Nov 1, 2026
I enjoyed dealing with Erick at the body shop .he answered all my questions, awaiting for our next interaction as soon as my car is ready
Had a great experience working with Carlos Lopez on my new lease! He made the whole process smooth and stress free. He was professional, patient, easy to talk to, and never made me feel pressured or rushed into making a decision. I really appreciated how straightforward and helpful he was throughout everything. You can tell he takes pride in his work and genuinely cares about providing great service. I would definitely recommend working with him!
DO NOT BUY FROM THIS COMPANY. My husband purchased a $90,000 roadster. He is an aerospace engineer, he designs engine parts. He changes are oil. But the dealer ship wanted us to drive to Miami and pay for their overpriced oil change, To punish us for doing it themselves. They put are car in lock down It was raining, we had slight flooding and the car as about to get flooded and we couldn't move it. We have hired an attorney and will be suing them and filing a complaint with the Florida Attorney General. Join us in the lawsuit!!
(Translated by Google) Thank you Mariangela for your patience and perseverance. Happy with my car! (Original) Gracias Mariangela por tu paciencia y ti perseveracia feliz con mi carro
Jennifer Romero was delightful from the moment we stepped in the door. She showed us all the X6 options we wanted to see and made sure we were delighted with our choice. She was present and available every step of the process and sealed the deal to our new BMW.
⭐⭐⭐⭐⭐ Excellent experience at Braman BMW. Special thanks to Dante, Neill, and Javier for their professionalism, responsiveness, and outstanding customer service. They made the entire process smooth and enjoyable. Highly recommend!
I simply cannot say enough wonderful things about Nasser, my service advisor. Every visit is an absolute pleasure. His professionalism, attentiveness, and genuine commitment to customer satisfaction are truly exceptional. He is always one step ahead, having a loaner vehicle ready for me before I even get out of my seat.
Braman BMW is incredibly fortunate to have someone like Nasser representing the dealership. His outstanding service and personal attention are exactly why I continue to be a loyal BMW customer. In fact, I have personally referred friends and family who own BMWs to him because I know they will ... Read More Google - Oct 31, 2026
Excellent quality service
Braman has given me good sales pricing on my 3 BMWs and great service on all 3 for 20 years.
Lester Romero and the team were easy to work with and made the entire process smooth. I had a great experience and would gladly work with them again.
Horrible
Genuinely the worst experience I’ve ever had at a service center. Overpriced through the roof, called another BMW center and they offered me a way better deal. The service advisor was a robot, zero care just trying to get his money. Lied to my face about some made-up policy they have, which another advisor clarified wasn’t true at all. Told me the car was fixed yesterday. I came today and they told me it’s going to take 2 hours for my car to be ready and for the paperwork to be processed. Then I see the advisor walking ... Read More Google - Oct 30, 2026
Professional and goes beyond the call of duty He was very professional kept me informed and goes beyond the call of duty
Recently had repairs done. Braman’s first goal is to charge YOU the consumer as much as they possibly can. Only after involving the insurance company were they able to concede their prices were astronomically high. The loaner car scenario should be better. If I own a BMW and bring you a BMW to repair—don’t give me a mini cooper, Hyundai or other non-similar vehicle. Vehicles should be detailed and uber clean when returned to the client. Especially after keeping a vehicle for nearly a month.
Smooth and fast Leased the car from my house and spent a few minutes at the dealer to pick it up.. very good
It is quick and the personnel is great and good customer service. The maintenance is overall and the car cleaning is very poor for the type of car you are bringing to their shop. Notification of diagnosis is good but there is no report for after the work
Good attention, not bother me like the other dealers! Even if you say that you need more time to think about it
I am extremely disappointed with my experience at Braman BMW Miami’s Service Department.
We brought in our 2021 BMW 330i for a starter recall, and just four days later, the vehicle began experiencing severe engine shaking, stalling, and drivetrain malfunction warnings. Naturally, we contacted the dealership expecting assistance and a proper investigation.
Instead, we were met with incredibly rude and unprofessional customer service from Lester, the service advisor. His attitude was unacceptable, and the way our concerns were dismissed was honestly disgusting. They were quick to insist over the phone that the mechanical issues had nothing to do with the ... Read More Google - Oct 26, 2026
I am extremely disappointed with my experience at Braman BMW Miami’s Service Department.
I brought in our 2021 BMW 330i for a starter recall, and just four days after the service, the vehicle began experiencing serious mechanical issues, including severe shaking, stalling, and drivetrain malfunctions.
What is most concerning is that these problems began shortly after the recall service(4 days after). While the exact cause has not been confirmed, the timing raises serious questions that deserve a thorough investigation.
I expected better from an authorized BMW dealership, especially regarding a safety-related recall.
I am requesting that Braman BMW management take ... Read More Google - Oct 26, 2026
Too bad !!! The sales person and financial services They gave me Wrong information I had to speak with manager
Excellent service! The dealership staff was professional, friendly, and efficient. The entire process went smoothly, and I’m very satisfied with the service provided. Highly recommended!
Efficient And car was returned clean and on time. Not a lot of waiting at either end
They have mostly good customer service, but i Broughton car that i was talked into and one car, o bought Elsewhere. Because the sales person was not sgresdive enough, of about 8 cars i have bought at zBraman
⭐⭐⭐⭐⭐
I recently got my new BMW M2, and I couldn’t be happier with the car or the experience working with Reinis Bisenieks.
From the beginning, Reinis was great to work with. I knew exactly what car I wanted and had some pretty specific expectations about the terms of the deal. He listened, was patient with all my questions, and worked hard to make things happen without making me feel pressured or rushed.
What I appreciated most was that he respected my time and understood that I wanted to have everything worked out before moving forward. He kept communication open, ... Read More DealerRater - Oct 24, 2026
Worst dealership for service. Have had 2 pathetic experiences over past few years. Most dealerships try to solve problems. Braman’s service mission is to try to screw the customer out of as much $ as possible. Service reps are commissioned !!! Tried to charge me $1650 for a wheel that their parts department was selling for $750. They have no conscience. Service manager Gus is a joke. Dishonest culture in this service department. Avoid. Avoid. Avoid.
The service was good and they do the job faster and I like that they send me the report and video that what they do to my car
Excellent and fast service had a great experience at BMW of Miami. The team was friendly, professional, and never pushy, and they took the time to answer all my questions. The process was smooth and easy from start to finish, and I left happy. I'd recommend them to anyone looking for a BMW.
Don’t work with Barbara Francisco if you have the choice for a different service advisor
Great customer service, ease of communication. Jay is always on top on things, makes service visits pleasant ones
Excellent communication and very good service. Excellent communication and very good service. Daniel kept me informed every step of the way.
I’ve visited plenty of dealerships to have my cars serviced. I can attest that Braman Service Center is impeccable. From the moment you drive up until you pay and retrieve your keys, you are greeted and immediately offered assistance. The service team is courteous, professional and efficient with not only understanding your concerns and providing alternate transportation, but with keeping you informed of the repairs through video inspections and repair estimates through text. Last, by far the best service representative is Mr.Mucullah.
I would not recommend Braman BMW Miami to anyone looking to buy a car. When I purchased my BMW M2, the dealership sold me approximately $5,000 in additional products, including GAP insurance, an extended maintenance plan, and other protection packages. After paying off and selling my car in June 2026, I went to the dealership on July 2 and signed the paperwork to cancel these products and receive refunds for the unused coverage. After months of emails and follow-ups, the Finance Manager finally told me on September 2 that everything had been canceled and my refund checks were on the way. A few weeks ... Read More Google - Oct 19, 2026
Horrible service advisors. Only decent person is manager!
Responsible, efficient, friendly staff Was impressed with the short time they took to take care of my car